OFFICE MANAGER

Company: Service Corporation International
Location: Wilmette
Posted on: October 31, 2024

Job Description:

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

JOB RESPONSIBILITIES

Accounting Function Oversight

• Collections of all accounts receivable
• Verifications and payments of all accounts payable invoices
• Controls of receipt and deposit of cash payments received
• Maintains petty cash account and disburses the same in accordance with company policies and procedures
• Reconciliations of all accounts
• Cash advance checks
• Same Day Check requests
• Bank deposits
• Verifies/audits cash disbursement reports
• Tracks Capital Expenditure Authorizations (CEAs) Operational Activities
  • Orders supplies for the office and completes inventory counts
  • Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
  • Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
  • Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
  • Schedules incoming orders and drivers for the ambulate service
  • Completes various funeral/cemetery reports and files accurately
  • Supports Sales as necessary requiring an understanding of JD Powers
  • Assures compliance with all Company policies and procedures to include
    • Sarbanes Oxley (SOX) audit
    • Dignity University (DU) training
    • Interment Verification Training (IVT) audits
    • Day Sales Outstanding's (DSO) related to financial and administrative areas
    • Assists in preparing and/or overseeing all funeral/cemetery-related forms
    • Reviews time cards and administers corporate payroll policies and procedures
    • Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.).
    • Ensures new associates receive new hire orientation
    • Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
    • Maintains vehicle records/licenses
    • Processes expense reports
    • Updates General Price Lists (GPLs)
    • Manages all Alarm Systems (codes, working order, etc.)
    • Assists with funeral services and Making Everlasting Memories (MEMs) as needed
    • Coordinates daily activities with business unit as well as other departments
    • Trains associates in the proper administration of policies and procedures
    • Services customers by interacting with families in a professional and compassionate manner
    • Maintains and updates customer records
    • Updates company website with current obituaries and ensures obituaries are placed in newspapers
    • Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
    • Behaves in a supportive way to enrich the work environment
    • Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
    • Performs other duties as assigned MINIMUM REQUIREMENTS
      
      Education
      • High school diploma, GED or completion of a diploma-training program at a college or technical school Experience
        • Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required Knowledge, Skills and Abilities
          • Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
          • Excellent communication skills both orally and in writing
          • High level of compassion, integrity, and confidentiality
          • Problem solving skills
          • Ability to multi task and set priorities
          • Detail oriented
          • Must be flexible and able to function in a face-paced environment WORK CONDITIONS
            
            Work Environment
            • Professional Dress is required when in contact with families. Work Postures
              • Sitting continuously for many hours per day, up to 6 hours per day
              • Climbing stairs to access buildings frequently Physical Demands
                • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours
                  • Working beyond standard hours as the need arises
                    
                    Postal Code: 60091
                    
                    Category (Portal Searching): Operations
                    
                    Job Location: US-IL - Wilmette

Keywords: Service Corporation International, Lombard , OFFICE MANAGER, Administration, Clerical , Wilmette, Illinois