Experience Research Vice President - Corporate Data Services

Company: JPMorgan Chase & Co.
Location: Chicago
Posted on: October 16, 2024

Job Description:

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you bring your thought leadership and expertise to the team.
As an Experience Research Vice President in the Corporate Data Services space, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Job responsibilities

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• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
  
• Analyze and interpret data using advanced qualitative methods and translate insights into actionable recommendations for enhancing user experience
  
• Enable research designs to gather information on user needs and desires during discovery and create user testing scenarios to further refine the product or feature based on findings
  
• Mentor and guide designers on the research process and foster a culture of continuous learning and knowledge sharing within the user experience design team
  
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
  
  Required qualifications, capabilities, and skills
  
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  • 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on qualitative research methods
    
  • Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
    
  • Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
    
  • Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
    
  • Experience in designing -high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
    
    Preferred qualifications, capabilities, and skills
    
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    • Experience standing up a Research practice in an area new to Research, including evangelization of Research in an existing design team
      
    • Knowledge or experience with quantitative methods including survey design and implementation -
      
    • Knowledge or experience of Service Design methodologies or approaches a bonus
      
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Keywords: JPMorgan Chase & Co., Lombard , Experience Research Vice President - Corporate Data Services, Executive , Chicago, Illinois