Quality Assurance Team Manager

Company: VirtualVocations
Location: Rockford
Posted on: October 23, 2024

Job Description:

A company is looking for a Team Manager, Operations Quality Assurance - Customer Experience Transaction Quality.

Key Responsibilities

Oversee the Transaction Quality program and ensure effective control and consistent application
Drive accountability and productivity through feedback and performance management
Collaborate with leadership and business areas to recommend process improvements and optimize operational effectiveness

Required Qualifications

2+ years of leadership experience or advanced role experience in quality assurance or similar fields
Experience in quality, risk, legal, or compliance roles, preferably in the insurance industry
Proficiency in data analysis tools and software relevant to the role
Bachelor's degree in a relevant field preferred; equivalent work experience considered
Experience leading teams of 5 or more employees is a plus

Keywords: VirtualVocations, Lombard , Quality Assurance Team Manager, Executive , Rockford, Illinois

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