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Director of Account Management

Company: VirtualVocations
Location: Rockford
Posted on: October 25, 2024

Job Description:

A company is looking for a Director of Strategic Account Management to lead the Account Management team and drive customer retention and growth.



Key Responsibilities

Lead and mentor a team of Account Managers to execute growth and retention strategies
Develop and implement strategies for maximizing customer retention and expanding account presence
Guide the team in building relationships with executive-level decision-makers and overseeing contract negotiations


Required Qualifications

At least 2 years of leadership experience in account management or customer success within the software or SaaS industry
Proven track record of driving customer retention and account growth
Strategic mindset with the ability to develop long-term customer engagement strategies
Strong understanding of the social listening and consumer insights space
Experience with contract negotiations and upsell opportunities

Keywords: VirtualVocations, Lombard , Director of Account Management, Executive , Rockford, Illinois

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