Total Quality Management Specialist
Company: VirtualVocations
Location: South Bend
Posted on: November 1, 2024
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Job Description:
A company is looking for a Total Quality Management (TQM)
Specialist to ensure quality standards in call handling and
operational processes.
Key Responsibilities
Monitor and evaluate inbound and outbound calls for quality and
adherence to policies
Provide coaching and feedback to team members and support refresher
training
Collaborate with Contact Center Leads to address call quality
performance issues
Required Qualifications
High school diploma or equivalent
2+ years of experience in medical records, coding, or related
fields preferred
Prior experience in outbound/sales/call center training or call
quality required
Understanding of medical terminology and HIPAA regulations
preferred
Schedule flexibility, including potential weekend hours
Keywords: VirtualVocations, Lombard , Total Quality Management Specialist, Executive , South Bend, Illinois
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