Manager, Learning and Development, Field Development - Open to Relocation to Chicago

Company: Aspen Dental
Location: Chicago
Posted on: November 1, 2024

Job Description:

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our L&D team as a Manager, Learning and Development, Field & Scheduling Development.

Job Summary

The Manager is an important part of the Learning and Development team and has accountability for execution of development strategies and programs for the Field + Scheduling Center teams. This role will partner closely with the Sr Manager, Field + Scheduling Center Development, and key business partners to create and implement learning solutions that support the successful onboarding and continued growth of Field + Scheduling Center team members.

The Manager, Field + Scheduling Center Development is an individual who can effectively collaborate with Learning & Development and business team leaders. This individual contributor is a performance consultant who can develop and execute learning solutions to build foundational through advanced capabilities and confidence. The Manager, Field + Scheduling Center Development will possess excellent cross-functional collaboration and communication skills and must have the ability to work effectively within all levels of the organization.

Essential Responsibilities:

--- Partner with Field + Scheduling teams subject matter experts and the broader L&D team to understand specific developments needs for team members.

--- Manage end-to-end analysis, design, development, implementation, facilitation and evaluation of programs.

--- Design and deliver a suite of effective learning solutions, programs, tools and resources. Solutions may include formal learning programs, experiential learning assignments, coaching, etc.

--- Identify innovative and cost-effective solutions for team member development.

--- Manage appropriate external vendors.

--- Understand the specific needs of learners so you can advocate and adapt for their needs and preferences.

--- Evaluate existing programs/content for impact and alignment with organizational needs.

--- Use data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to continuously improve learning experiences.

--- Facilitate learning sessions and serve as a coach to other facilitators in programs for the purpose of elevating the learner performance, inclusive of conducting Train the Trainers.

--- Continuously research and stay abreast of industry trends to integrate innovative methodologies and best practices.

--- Demonstrate a commitment to professional and personal growth by initiating dialogue with team members, attending learning events, engaging in self-directed learning and focusing on professional development goals.

--- Plan, organize and execute tasks and activities with urgency.

--- Other duties as assigned.

Requirements/Qualifications:

--- Education level: Bachelor's degree or equivalent work experience.

--- 3-5 years of relevant learning and development experience, ideally in a fast-paced organization with a distributed workforce.

--- Understanding of adult learning theory and principles.

--- Well versed in digital learning, just-in-time, and blended learning strategies.

--- Demonstrated skill in instructional design and implementing development programs for all audiences.

--- Excellent communication and influencing skills at all levels in the organization.

--- Flexibility and agility to be proactive in a fast paced, ever-changing environment.

--- Excellent facilitation skills. Experience in small and large group facilitation in multiple modalities.

--- Experience in developing, implementing, and monitoring programs/processes

--- Very detail-oriented & organized.

--- Highly proficient in Microsoft Office Suite (i.e., multiple Outlook accounts, Word, Excel, PowerPoint, SharePoint, etc.) and zoom.

--- Ability to travel as needed.

--- Hybrid role (some onsite presence required).

--- For consideration; one will need to provide samples and or portfolio of content design.

--- Willing to relocate to Chicago; will provide relocation assistance.

Starting Salary $91,000 DOE with a 10% bonus

Keywords: Aspen Dental, Lombard , Manager, Learning and Development, Field Development - Open to Relocation to Chicago, Executive , Chicago, Illinois