Senior Manager Operations Quality
Company: VirtualVocations
Location: Aurora
Posted on: November 2, 2024
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Job Description:
A company is looking for a Senior Manager, Operations
Transaction Quality.
Key Responsibilities
Develop and execute strategies to integrate quality into customer
experience
Lead and coach quality managers to foster a quality-focused
culture
Manage key SOX controls and collaborate with auditors to ensure
compliance
Required Qualifications
Bachelor's degree or equivalent experience in insurance or
financial services
2+ years of progressive leadership experience in a contact center
or claims servicing environment
5+ years of insurance experience
Experience in project management and process/productivity
improvement
Experience with operations quality or audit is a plus
Keywords: VirtualVocations, Lombard , Senior Manager Operations Quality, Executive , Aurora, Illinois
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