Scaled Customer Success Manager

Company: VirtualVocations
Location: Racine
Posted on: November 7, 2024

Job Description:

A company is looking for a Scaled Customer Success Manager (SMB) to engage with SMB customers and drive retention and growth opportunities.

Key Responsibilities

Manage a large portfolio of SMB Transit customers, focusing on retention and growth
Collaborate with the Sales team to expand the customer base and assist with Swiftly product adoption
Analyze customer data to identify opportunities and develop action plans for success

Required Qualifications

3+ years of experience in a SaaS software company
Proven track record in Customer Success or Account Management roles
Experience managing a high volume of accounts
Familiarity with tools like Salesforce, ChurnZero, and Zendesk
Interest in public transportation and technology's role in mobility

Keywords: VirtualVocations, Lombard , Scaled Customer Success Manager, Executive , Racine, Illinois

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