Customer Success Lead

Company: VirtualVocations
Location: Naperville
Posted on: November 4, 2024

Job Description:

A company is looking for a Customer Success Lead with audit and accounting experience.
Key Responsibilities

Own and optimize post-sale activities including onboarding, adoption, and support
Guide customers through onboarding and ensure accurate implementation of accounting processes
Monitor customer engagement and conduct regular check-ins to assess satisfaction and gather feedback

Required Qualifications

Bachelor's degree in Accounting, Finance, Business, or relevant fields
Minimum 2 years of experience in audit or accounting, preferably in a client-facing role
Ability to interact with customer teams at various technical levels
CPA and/or public accounting experience is a plus
Experience at a SAAS company or early-stage startup is preferred

Keywords: VirtualVocations, Lombard , Customer Success Lead, Other , Naperville, Illinois

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