Zendesk Administrator

Company: VirtualVocations
Location: Lincolnwood
Posted on: November 7, 2024

Job Description:

A company is looking for a Zendesk Administrator to customize and manage their Zendesk environment for optimal customer support experiences.

Key Responsibilities

Customize and configure Zendesk according to business requirements
Oversee user access and manage roles and permissions
Create and maintain performance dashboards and analyze KPIs

Required Qualifications

3+ years of experience as a Zendesk Administrator
Experience with Zendesk Support, Chat, Guide, and Explore
1-5 years of experience with a good knowledge of the SaaS business model and KPIs
Bachelor's degree or equivalent experience in a relevant field
In-depth knowledge of Zendesk administration and system integrations

Keywords: VirtualVocations, Lombard , Zendesk Administrator, Other , Lincolnwood, Illinois

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