Client Services Representative II
Company: Canon Solutions America, Inc.
Location: Schaumburg
Posted on: October 16, 2024
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Job Description:
Client Services Representative II
US-IL-Schaumburg
Job ID: 32436
Type: Full-Time
# of Openings: 1
Category: Facilities
IL - Schaumburg-Motorola-MS
About the Role
Advanced proficiency in site operations and procedures with ability
to assign tasks to colleagues and manage responsibilities within
the team.
Your Impact
Main Responsibilities:- Promptly informs supervisor of potential
problems or customer concerns.
- Promptly reviews and responds to management and client requests
via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure
all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks
are completed within account SLA requirements.
- Responsible for communicating and training team in changes to
workflow or procedure.
- Oversees and manages daily and monthly records on service
activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the
client for daily activity and participate in client meetings on
account activity.
- Responsibilities may include Copy/Print Production/Copy Center,
Copier Maintenance, Mail/Courier Services, Reception/Office
Services, Shipping/Receiving, Inventory Services, Warehouse, File
Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide
coverage when short-staffed.
- Site responsibility and location of coverage may change based on
client and/or division needs.
Mail/Courier Services:- Responsible for prompt and accurate
receiving, sorting, delivery, pick up, and processing of all
courier items, interoffice mail, newspapers, magazines and all
classed of United States Postal Services mail.- Tracks courier and
accountable items (FedEx, UPS, Certified Mail, etc).- Researches
and routes unidentified and generic mail.- Receives, logs, delivers
and tracks messenger items.- Responds to customer requests.-
Performs routine upkeep of equipment.- Records and tracks customer
inquiries and fulfillment of requests.
Shipping/Receiving:- Responsible for shipping and receiving
incoming and outgoing packages, materials, parts, or products and
verifying and maintaining records of all shipments.- Receives
shipments and counts pieces, retains shipment paperwork, follows
delivery schedule for incoming shipments, and secures customer
signatures.- Responsible for operating shipping/receiving
equipment, responding to customer requests, data entry, and
maintaining inventory.
Inventory Services:- Processes and monitors all inventory movement
within assigned responsibilities, locations and organizations.-
Analyzes ongoing activity of inventory.- Assists in identifying
slow moving and obsolete inventory or when inventory levels are
low.- Monitors and communicates status of inventory.- Initiates,
conducts and reports on Physical Inventories.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires
compliance with customer policies and protocols, which may include
COVID-19 vaccination and other measures relating to COVID-19. H HS
Diploma, GED, or equivalent experience required, plus 1 to 2 years
of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet
deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
premises.
- May require driving between multiple client locations, may also
require a personal vehicle (valid driver's license and acceptable
driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending,
walking, reaching, and pulling while performing duties.
Company Overview
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazines Worlds Most Admired
Companies in 2020.
Canon Solutions America offers a competitive compensation package
including, for eligible positions, medical, dental, vision, 401(k)
Savings Plan, discretionary profit sharing, discretionary success
sharing, educational assistance, recognition programs, vacation,
and much more. A more comprehensive list of what we have to offer
is available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.
If you are not reviewing this job posting on our Careers site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.
#CSA
Posting Tags
#LI-KG1 #PM20
PIdf36aca56553-37248-35796486
Keywords: Canon Solutions America, Inc., Lombard , Client Services Representative II, Sales , Schaumburg, Illinois
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