Customer Service Representative
Company: Disability Solutions
Location: Libertyville
Posted on: October 18, 2024
Job Description:
We Make Life More Rewarding and Dignified Location: Libertyville
Department: Customer Service Summary Join our dynamic team at
Hollister Incorporated! In this role, you'll handle sales orders,
credits, and returns for our diverse clientele, including B2B
partners, direct consumers, hospitals, and Veteran Affairs. You'll
also play a key part in driving sales initiatives and process
improvements, fueling revenue and market growth. Hollister
Incorporated is operating in a hybrid-working environment.
Responsibilities Receive Orders and Enter into SAP System - 60%
- Operate the customer service phone system via Five9,
efficiently handling all customer orders, managing tracking
requests, and resolving discrepancies.
- Manage orders through automated systems such as MyHollister,
Esker, and GHX.
- Process orders for both internal and external customers,
including international clients.
- Efficiently manage the customer service email inbox, ensuring
timely responses to customer inquiries.
- Uphold a professional demeanor and demonstrate proper telephone
etiquette when interacting with customers. Provide World Class
Customer Service- 30%
- Promptly respond to all non-order inquiries from external and
internal customers
- Request proof of delivery and/or tracers
- Process one-step returns, and handle credit and debit
requests.
- Communicate accurate and reliable product information
- Fully leverage the capabilities of the SAP system.
- Maintain product knowledge and attend all offered educational
training Inter-Departmental Interactions - 10%
- Credit Department
- Resolve disputes where appropriate
- Manufacturing/Operations
- Check order status
- Provide feedback on customer complaints
- Follow appropriate guidelines to insure timeliness of customer
orders
- Quality Management Department
- Provide timely information on product complaints
- Obtain response from QM on customer inquiries Essential
Functions of the Role
- Computer typing
- Ability to work greater than 40 hours if need arises
- Ability to sit for long periods of time (6-8 hours)
- Ability to wear Headsets for long periods of time Work
Experience Requirements
- 2+ years' experience in customer service-related field
- Demonstrated success in a responsible clerical or secretarial
position. Education Requirements
- High School Diploma
- Associate's degree (preferred) Specialized Skills/Technical
Knowledge
- Demonstrate skill problem solving
- Proficient in communication and active listening, both over the
phone and in person.
- Collaborative team member.
- Exceptional commitment to customer service.
- Exhibit strong problem-solving skills.
- Effectively manage multiple priorities simultaneously. About
Hollister Incorporated Hollister Incorporated is an independent,
employee-owned company that develops, manufactures and markets
healthcare products worldwide. The company spearheads the
advancement of innovative products for ostomy care, continence care
and critical care, and also creates educational support materials
for patients and healthcare professionals. Headquartered in
Libertyville, Illinois, Hollister has manufacturing and
distribution centers on three continents and sells in nearly 80
countries. Hollister is a wholly owned subsidiary of The Firm of
John Dickinson Schneider, Inc., and is guided both by its Mission
to make life more rewarding and dignified for people who use our
products and services, as well as its Vision to grow and prosper as
an independent, employee-owned company, and in the process, to
become better human beings. Our Total Rewards package in aggregate
is above market and includes competitive pay, generous paid time
off programs, peer-to-peer recognition, health and life insurance,
wellness programs and incentives, generous retirement savings, and
a unique Benefit of Employee Share Ownership Program (BESOP).
Hollister is an EO employer - M/F/Veteran/DisabilityJob Req ID:
33586 #LI-Hybrid
Keywords: Disability Solutions, Lombard , Customer Service Representative, Sales , Libertyville, Illinois
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